2018 ACCESSIBILITY

OFFICIAL IMAGINE MUSIC FESTIVAL ADA GUIDE
Imagine Music Festival is a fully accessible event, and we are dedicated to continually improving our efforts to ensure you have access to all the festival amenities. We welcome and encourage all feedback and suggestions from our patrons. The following explains the services provided this year. For any accessibility-related questions please email us at ADA@imaginefestival.com. We will do our best to help you have an awesome experience.

PARKING

  • A separate ADA lot will be available for patrons with valid handicap placards, plates and/or permits, as well as the applicable proof that it belongs to them. Please follow signage or ask staff upon entering the festival how to access this lot.

 

  • *Please note that it is against the law to park in an accessible parking space without the required ADA credentials or to fraudulently use someone else’s in order to gain access to ADA parking spots.*

 

ACCESSIBLE CAMPING

  • Preferred camping locations are available for those with accessibility needs. Campsites include close access to paths, entrances, exits, shuttles, accessible restrooms, and accessible showers.
    Accessible camping spots are available on a first come, first served basis. Registering helps us prepare for your group and plan our accessible camping area. To reserve an ADA camping spot, please fill out this form: CLICK HERE FOR ADA CAMPING REGISTRATION

 

  • Limited spots will be available to unregistered guests onsite but are not guaranteed. You will need a verified ADA placard or license plate to enter the accessible camping area. The person to whom the placard or plate is issued to must be present in the vehicle, as a driver or passenger. As part of gaining access to accessible camping, identification will be checked to ensure legitimate use.

Access & Viewing Areas

  • Access Center:Please Note: You must stop here to get your ADA wristband credential. There will be an Access Center conveniently located inside the entrance of the venue.
  • At the Access Center you can:
  • Get your ADA wristband credential.
  • Get your ADA questions answered.
  • Learn about other accessibility services.

Wristband Policies:

  • ADA Wristbands are good for the whole weekend
  • DO NOT remove your wristband for the duration the festival
  • One companion wristband will be issued for each disabled patron.
  • If a disabled guest wants to switch their companion, please bring the old companion wristband to the Access Center to be reissued

 

  • Accessible Viewing Areas:
    There will be accessible viewing areas made available to ADA patrons who may need to see above the crowd on a number of Imagine Music Festival’s stages. To gain access to these areas, please visit the Access Center.

 

  • Accessible Viewing Area Policies:
    Companions may be asked to stand if capacity is reached
    These are non-smoking areas
    Patrons are not allowed to save spots

 

  • Wheelchair Accessibility: The venue is accessible to guests with wheelchairs or motorized scooters. There are accessible pathways and routes throughout the venue. We encourage all patrons to utilize personal forms of transportation, including wheelchairs and scooters. Absolutely no personal golf carts will be allowed. If you need to recharge your motorized wheelchair, you may do so at the Access Center. Patrons should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20 amp circuit. We will not be providing wheelchair or scooter rentals

 

SERVICE ANIMALS

Service Animals are permitted throughout the festival grounds; however this does not include emotional support animals, therapy animals, or companion animals. Only legitimate service animals will be allowed within the festival footprint. Pets are not allowed and will be turned away. Only legitimate service animals that are properly trained and under the proper care of their owners will be provided with the appropriate credentials.

 

Any service animal whose task is to provide protection, emotional support, well-being, comfort, or companionship, is not considered a service animal and will not be allowed into the venue.

 

  • All service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.
  • Service animals must be housebroken and should use the service animal relief area.
  • Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal.
  • All animals should have legally required vaccinations

Hearing and Visual Accommodations

EFFECTIVE COMMUNICATION REQUESTS
If you would like to request ASL Interpretation for any performance please contact us at effectivecommunication@accessiblefestivals.com. Keep in mind, requests must be made no later than 21 days before the event to allow for sufficient processing time.

Requests for Closed Captioning, Braille/Large Font Print, Guided Tours and/or other forms of Effective Communication, please contact us at effectivecommunication@accessiblefestivals.com

 

ADDITIONAL SERVICES

  • Accessible Restrooms will be available throughout the venue and will be located at all restroom banks. Access Maps will be available show these locations.
  • ATMs & Concessions: All ATMs and concessions are fully accessible and located throughout the venue. If assistance is required, please confer with a festival staff member.
  • First Aid: We have several First Aid locations throughout the venue, noted on the festival maps and mobile app. Professional medical staff can help you with your medical needs at these locations.
  • Special Dietary Needs: Imagine Music Festival will have food vendors that provide gluten-free dietary options. For those with special dietary needs beyond the festival food service, please contact us at ADA@imaginefestival.com for further information.

COMMENTS, QUESTIONS & SUGGESTIONS
Imagine Music Festival will consider any request by a guest with disability for reasonable modification of its policies, practices or procedures or for auxiliary aids and services that will permit the guest equal enjoyment of the goods and services offered at the Festival. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request.
In continually trying to make our festival more accessible we encourage you to contact us at ADA@imaginefestival.com for any of your accessibility-related needs. Additionally, if you have any questions about ADA policies or our services please reach out to us.

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