Wristband Registration

For ticketing questions and wristband troubleshooting email boxoffice@imaginefestival.com 

Registration

Registering your Wristband

1. Do I have to register my wristband?

You don’t have to register your wristband, but we strongly recommend that you do! Registering your wristband shows the organizer and Eventbrite that the wristband belongs to you, and lets you to request Will Call pick-up to replace it more easily if it’s lost or stolen during the festival.

 

2. Can I register my wristband under someone else’s name?

You can only register a wristband once, so make sure you have all of that person’s required information on hand. To register, you’ll need their:

  • Full name
  • Email address
  • Birthdate
  • Wristband ID number

 

3. Can I change my wristband registration information and/or transfer it to someone else?

Unfortunately not. Once registered, wristbands can’t be transferred and identifying information can’t be changed.

You can gift the ticket and wristband to anyone before registering the wristband, but only the original buyer can manage the order to request a replacement.

 

4. Do I need to re-register if I have to replace my wristband at the festival?

Nope! All your existing registration information and settings automatically work with your new wristband.

 

Register

Wristbands & Shipping

Getting your Wristband

1. Where is my wristband? When will it ship?

You can find estimated shipment and delivery dates along with other tracking information from the Tickets page in your Eventbrite account.

If you purchased your wristband after the cutoff date for shipping, please proceed to Will Call with a copy of your original order confirmation email and a photo ID. We’ll get you set up.

 

2. How can I update my shipping address?

You can update your shipping address on the Tickets page until the cutoff date when shipping begins. If you aren’t available at the shipping address you provided and don’t have a different address, you can cancel the shipment and pick up your replacement wristband at the event in Will Call.

If you can’t receive the package after it’s been shipped to the provided address, please proceed to Will Call with a copy of your original order confirmation email and a photo ID. We’ll get you set up.

In all cases, shipping fees are non-refundable.

NOTE: If your shipping address is wrong when shipping begins, you’ll need to pick up your wristband at Will Call. The original order confirmation email and a photo ID may be required for wristband pick-up.

 

3. What to do if your wristband is lost, stolen, incorrect, or damaged

If you haven’t received your wristband yet, take a look at your Tickets page for estimated shipping and delivery dates.

If your wristband is marked as “delivered” but you never received it or if it’s been lost or stolen, you can deactivate your original wristband and request a replacement wristband to pick up at the event from Will Call. From the Tickets page in your Eventbrite account, find your order, select “Manage Wristband,” then choose “Deactivate wristband.” Once the wristband is deactivated, you can to pick up your replacement wristband(s) at Will Call. For more detailed instruction on how to do this go here.

It’s important to know that we can not reship any orders and that shipping fees are non-refundable.

Wristband replacement fees may apply.

TIP: Did you buy your ticket after the cutoff date for shipping? No problem—you can confirm Will Call pick-up on your Tickets page too.

3a. I received my wristband in the mail, but not my camping pass.

Add-Ons are not shipped. Please print your PDF ticket and bring it with you to Will Call to pick up your Camping wristband or Parking Pass.

4. Can I pick up my wristband at Will Call?

If you can’t get your wristband at the address provided, you can cancel the shipment on the Tickets page in your Eventbrite account, then pick up a replacement wristband at Will Call. All you need to bring with you is your original order confirmation email and a photo ID.

Please note that shipping fees are non-refundable.

TIP: Having trouble finding your order confirmation email from Eventbrite? Make sure to check the spam folder in your inbox, or search for an email from orders@eventbrite.com.

 

5. Can someone else pick up my wristband at Will Call?

Yes! If you purchased your ticket after the cutoff date for shipping, you’re sent a PDF ticket along with your order confirmation email. Someone else can pick up your wristband at Will Call with the PDF ticket and a copy of your photo ID.

If you don’t have a PDF ticket, you can have someone else pick up your wristband through the following steps:

1) Cancel your shipment (if it hasn’t shipped already) on your Tickets page, then

2) Have the new attendee bring a copy of your photo ID and the order ID number (found in your order confirmation email) to Will Call.

Wristband replacement fees may apply.

 

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