COVID-19 Ticket Policy
Hello Imagine Family,
We are all very sad Imagine Festival 2020 has been rescheduled for September 17,18, & 19, 2021. The safety and health of our Imagine Family is always the number one priority and therefore we had to make the decision to reschedule. We also want to ensure you feel comfortable and confident with your Imagine purchase by providing options for the rescheduled event.
As you all have felt, the entertainment industry is one of the hardest hit demographics. We have all been affected, as individuals and as a community, by these unprecedented times but we are confident we can get through this together, better than ever. Imagine is an independent organization and this is certainly a challenging time for us as well. Your financial investment (ticket purchase) helps create this event. Our valued sponsors and partners help offset the costs of producing Imagine, but we rely on your ticket purchases to cover a majority of the expenses.
If you are able, we ask if you would please keep your support with Imagine Festival (#OptionA) as we work to create an even more spectacular experience for the rescheduled show in 2021. We have added a token of our appreciation to Option A as well, as detailed below. You can even choose to freeze your payment plan until you are ready to continue. In addition, our fire phase 1 lineup will be announced within 2 weeks. It is epic!
It’s going to be the celebration of our lives and we promise to make your experience absolutely magical and worth the wait. We are here for you no matter what your decision is and are endlessly thankful for your continued love, loyalty, understanding and patience.
We are all in this together, and together we will be again soon!
A: KEEP YOUR TICKETS
B: Refund your ticket
If you are unable to make the rescheduled dates, refunds are available by filling out this Imagine 2020 Refund Request form. Please allow up to 30 days for the refund to return to the card used at purchase.
If you need help viewing your ticket order or getting an updated receipt, click here for a handy Support article to show you how.
You will have until July 24th, 2020 at 11:59PM to request a refund.