Wristband Registration

For ticketing questions and wristband troubleshooting email boxoffice@imaginefestival.com 

Registration

Registering your Wristband

1. Who do I contact for help with my ticket order

Please reach out to help@seetickets.us for assistance with your order and tracking your wristband

2. Can I register my wristband under someone else’s name?

You can only register a wristband once, so make sure you have all of that person’s required information on hand. To register, you’ll need their:

  • Full name
  • Email address
  • Birthdate
  • Wristband ID number

3. Can I change my wristband registration information and/or transfer it to someone else?

Unfortunately not. Once registered, wristbands can’t be transferred and identifying information can’t be changed.

You can gift the ticket and wristband to anyone before registering the wristband, but only the original buyer can manage the order to request a replacement.

4.What do my camping passes look like?

Answer: If you purchased Camping, you will receive a Camping Sticker for your Car or Tent in addition to 2 GA or VIP Camping wristbands.

5.What do I do with my PDF ticket

Answer: The PDF will be scanned into the festival and exchanged for a wristband. If the PDF is for parking, you will receive a parking pass after the ticket is scanned at the Parking Entrance.

6. How do I know which wristband is to be used for what?

Answer: The wristbands will clearly state what type of ticket the wristband is for.

 

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Wristbands & Shipping

Getting your Wristband

1. Where is my wristband? When will it ship?

You can find estimated shipment and delivery dates along with other tracking information from your See Tickets account.

If you purchased your wristband after the cutoff date for shipping, please proceed to Will Call with a copy of your original order confirmation email and a photo ID. We’ll get you set up.

 

2. How can I update my shipping address?

You can update your shipping address on the Tickets page until the cutoff date when shipping begins (August 25) If you aren’t available at the shipping address you provided and don’t have a different address, you can cancel the shipment and pick up your replacement wristband at the event in Will Call.

If you can’t receive the package after it’s been shipped to the provided address, please proceed to Will Call with a copy of your original order confirmation email and a photo ID. We’ll get you set up.

In all cases, shipping fees are non-refundable.

NOTE: If your shipping address is wrong when shipping begins, you’ll need to pick up your wristband at Will Call. The original order confirmation email and a photo ID may be required for wristband pick-up.

 

3. What to do if your wristband is lost, stolen, incorrect, or damaged

If you haven’t received your wristband yet, take a look at your See Tickets account for estimated shipping and delivery dates.

If your wristband is marked as “delivered” but you never received it or if it’s been lost or stolen, you can deactivate your original wristband and request a replacement wristband to pick up at the event from Will Call. From the Tickets page in your Eventbrite account, find your order, select “Manage Wristband,” then choose “Deactivate wristband.” Once the wristband is deactivated, you can to pick up your replacement wristband(s) at Will Call. 

It’s important to know that we can not reship any orders and that shipping fees are non-refundable.

Wristband replacement fees may apply.

TIP: Did you buy your ticket after the cutoff date for shipping? No problem—you can confirm Will Call pick-up on your Tickets page too.

3a. I received my wristband in the mail, but not my camping pass.

Add-Ons are not shipped. Please print your PDF ticket and bring it with you to Will Call to pick up your Camping wristband or Parking Pass.

4. Can I pick up my wristband at Will Call?

If you can’t get your wristband at the address provided, you can cancel the shipment on the Tickets page in your See Tickets account, then pick up a replacement wristband at Will Call. All you need to bring with you is your original order confirmation email and a photo ID.

Please note that shipping fees are non-refundable.

Having trouble locating your Tickets? Contact help@seetickets.us

5. Can someone else pick up my wristband at Will Call?

Yes! If you purchased your ticket after the cutoff date for shipping, you’re sent a PDF ticket along with your order confirmation email. Someone else can pick up your wristband at Will Call with the PDF ticket and a copy of your photo ID.

If you don’t have a PDF ticket, you can have someone else pick up your wristband through the following steps:

1) Cancel your shipment (if it hasn’t shipped already) on your See Tickets account, then

2) Have the new attendee bring a copy of your photo ID and the order ID number (found in your order confirmation email) to Will Call.

Wristband replacement fees may apply.

 

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