If you ordered your festival passes before the shipping cutoff date, your wristband will be shipped to the address provided during checkout. If you order your festival passes on or later than the shipping cutoff date, you’ll be able to pick up your wristband at the box office Will Call window* near the festival entrance.

If you opted for shipping but your wristband still hasn’t arrived and there are only a few days until the festival, email help@seetickets.us. The friendly staff there can help you get it re-issued for pickup at the box office Will Call window* near the festival entrance.

* The original purchaser must present their credit card used at purchase as well as a government issued ID for Will Call pickup. There is an additional fee for wristband re-issuance. E-tickets are non-transferable.

Billfold – billfoldpos.com

If you set up a pin code, there is nothing to worry about, but if you’re concerned come to any Guest Services area and we will help you block that wristband so that anyone who finds it can’t use it.

No problem – you do not need a bank card. Simply visit us onsite at the festival wherever you see a “Cashless Top-Up” sign, located by the festival entrances, and with the support of a cashier you can pre-load cash onto your wristband. Cash load ups are non-refundable. 

You’re protected! Credit card payments via RFID wristbands are PCI-compliant. Your sensitive information is not stored on the wristband itself. It “lives” in a PCI-compliant vault operated by our payment processor, which means it’s not directly accessible to either the festival or Billfold.

That’s alright! Simply visit Guest Services and re-register your credit card. Remember to opt-in for email receipts and check your spelling.

Just like any other point-of-sale system, you’ll select your tip amount on the check out screen before confirming the transaction. Like anywhere else, tips are completely customizable and optional.

Credit and debit cards can be used only to link your RFID wristband for purchases made throughout the festival. When linking a bank card to the wristband, it is a direct link, and you will pay as you go. There is no specific amount being uploaded and you will only be charged when you make a purchase.

Pre-Festival Activation is HIGHLY RECOMMENDED. You will be able to activate your wristband onsite, but to avoid long lines we recommend activating and linking your bank cards online before arrival.

Click here to register your wristband for a cashless festival experience.

At this time, a physical card is required to complete the wristband activation onsite.

Yes! If you want to link the same bank card to multiple wristbands, you can do so by adding additional wristbands once you’ve completed the initial cashless registration process with your first wristband.

When linking a bank card to the wristband, it is a direct link, and pay as you go. There is no specific amount being uploaded and you will only be charged when you make a purchase. If you are loading cash, you can load as much as you want, and can be refunded any amount you do not use at the end of the festival.

No. The pin code can be any unique set of four digits. It does not have to be the same pin as your debit/credit card. We suggest using the last four digits of your phone number.

If you forget your pin code, you can repeat the activation process and it will override the previous pin selection. You can do this on your mobile phone via the Billfold Wallet or at any cashless registration stand onsite at the festival.

You can change your debit/credit card at any time by logging into your account and updating your debit/credit card details. When onsite, you can visit Guest Services for additional support or any questions you may have.

Admission to Electric Zoo is strictly for ages 18 and over. To purchase and consume alcohol you must be at least 21-years-old.

THE ONLY ACCEPTABLE FORMS OF IDENTIFICATION ARE AS FOLLOWS:

Valid driver’s license from any US state or Canada

Valid identification issued by the New York Department of Motor Vehicles (Non-driver ID card)

Valid United States military identification

Valid passport or visa issued by your country’s government (PHOTOCOPIES WILL NOT BE ACCEPTED)

Wristbands are only active for the duration of the event and cannot be used in any other event or location.

Yes, it is much safer to use an RFID wristband for payments because of the extra layers of security at check-out. For example, if you lose your physical card, it is much easier for that card to be found and used at any location. There is also no credit card data that is stored on-site or locally on the wristband. All data is stored off-site in a PCI-compliant vault.

Two Factor Authorization: All attendees have the ability to pin protect their wristbands and purchases upon account registration. In the event your wristband is lost, pin creation will prevent the use of your wristband for any transactions.

​Active Wristband Management: The system includes dashboard functionality to search for and block specific wristbands from making purchases. This can be utilized if there is suspicion of fraud or an instance where an attendee has lost their wristband and had not elected to pin protect their purchases.

​Vaulting: No credit card information is stored locally on the wristband. At no point do we ever have access to your credit or debit card information. The wristband merely acts as a link to a cloud based vault where that information is securely stored, and that link is only activated through our software. If an attendee was to lose their wristband there would be no way to extract any information from the wristband.